We confirm that the firm has a complaints procedure, a copy of which is available on request.

We hope that you will use our procedure. However if you would rather not do so or are unhappy with the outcome you may take up your complaint with the Legal Ombudsman who will deal with complaints from clients about the services provided by the Firm or its employees.

The Legal Ombudsman cannot consider a complaint unless it has been investigated by the Firm.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have and are not satisfied with the response, then you must take your complaint to the Legal Ombudsman:
(a) within six months of receiving our final response to your complaint; and
(b) no more than one year from the date of the act or omission being complained about; or
(c) no more than one year from the date when you should reasonably have known there was cause for complaint.
The Ombudsman has discretion to extend time limits if an ombudsman consider it is fair and reasonable in all the circumstances.
The contact details for the Legal Ombudsman are:Legal Ombudsman PO Box 6167 Slough
SL1 OEH
Telephone 0300 555 0333
Email
enquiries@legalombudsman.org.uk Web
www.legalombudsman.org.uk